• User Archive

  If you no longer want a user to be able to log in to your academy, you can archive them. A user in the archive no longer counts towards the user limit of your subscription. For the old subscriptions, Pro Loyalty and Basis Loyalty, the payment for an archived user stops, taking into account the 30-day billing period. What is the difference between archiving and deleting? The archive serves as an intermediate step before a user is permanently deleted.Few readers

• Add users

  All about users When you click on 'management' and then on 'users', you'll arrive at the overview page of the users. Creating a User To create a user, click on 'new user' in the user overview. Here, you fill in the details of the new user. Under Language, indicate in which language you want the user to see the platform interface. By default, this is the language of thePopular

• Solve a server error 500

  A 500 Server Error indicates that a (temporary) issue has occurred on the server. There are several steps you can take to resolve this problem. 1. Check the Internet Connection Verify if your internet connection is working as expected and stable. 2. Refresh the Page with a Hard Refresh Sometimes, a server error may be caused by a temporary interruption in the connectFew readers

• Introduction panel

  What is the Introduction Panel? The introduction panel is the screen your participants see when they enter the academy. If you choose to use an introduction panel, add a title, text, and optionally an image. Then, click 'publish panel.' You can always find the introduction panel by clicking on your profile picture and choosing 'Introduction.' (https://storage.crisp.chat/usersFew readers

• Subscriptions

  Contents of this Article Definition of a user Number of users per month Modifying your subscription Why new subscriptions? Definition of a User Firstly, let's clarify who we refer to as 'users.' This includes all individuals added to your Pluvo environment, regardless of their role. Administrators (or 'Managers' and 'Owners') are also considered users, along with the 'regular' participants. Number of Users per Month With Pluvo, you subscribe based on the maximum number of usSome readers

• Create reports

  With Reports, you can easily create a useful report, providing a clear overview of your learning journeys and course modules at once. To create a report, go to management and click on reporting. The reporting tool is divided into three tabs: portfolio*, learning journeys, and course modules. *The portfolio tab is accessible for the Team subscription and higher. Portfolio Under the portfolio tab, you get a clear overview of earned certificates and the associated points. You also immediatelFew readers

• User roles, who can do what?

  User Roles Users in the system can have different roles, which determine what a user can see and do. In this article, we describe the differences. The Six General User Roles We use five general roles in Pluvo. You assign one of these roles to a user when creating their account or when you want to adjust the role later under the user's profile. 1. Participant Participants always land in the onPopular

• Create groups

  Why Groups? Sometimes, you may want to create groups within your training environment. This can be useful for various reasons, such as: Efficiency: With a group, you can link multiple participants to one or more learning paths at once. You can also regulate access to collections in the knowledge base or to components in the offering based on groups. Filtering results: A group is ideal if you want to export all results of a specific group of participants, such as a department or organFew readers

• Categories

  Categories You can use categories to add fields to users, groups, learning paths, lesson modules, or offerings. For example, you can add the 'subject' field to learning paths. As an option, you could add 'E-learning.' Then, you can easily search for learning paths related to E-learning. After creating a category, you can fill in the field for users, groups, learning paths,Few readers

• The correct measures for your images

  Pluvo Image Dimensions Guidelines Pluvo is responsive and adjusts to your screen size. We recommend avoiding text in your images as it may be cut off on mobile devices. Keep it as visual as possible! Below, you will find our recommended dimensions. Dimensions are indicated as width x height (e.g., 1140 pixels wide x 300 pixels high). Images in Pluvo are optimized for retina format so that they appear sharp on the most common resolutions. Our recommended dimensions are: Academy: 1Few readers

• Change the profile settings

  Under the profile, you can indicate your preferences for email notifications and optionally change your personal details. You can find your profile by clicking on the image of an animal (or another photo, if set) in the top right corner of your screen. Personal Details Here, you can set your own profile picture, making you recognizable for your learners, for example. AdditionaPopular

• Change the language of your organisation

  Changing the language of your organization is very easy. To do this, go to the administration section and click on 'academy.' Here, you can change the language of your organization. The language of your organization has now been changed. Do you have both Dutch and non-Dutch learners? It is possible to set the language of the interface for each learner individually. Setting User Language When creating a new user, you can set the user's language. To create a user, go to 'users' in the adminiFew readers

• Change the URL of your academy

  Occasionally, we receive requests from our clients to change the URL of their Pluvo environment. You can now do this yourself! Go to Management -Organization -Web Address. Here, you can modify your unique web address. NOTE: If you modify the unique web address, all active sessions will be terminated, and your logged-in learners will be automatically logged out. The orFew readers

• Change automated e-mails

  E-mails Pluvo sends emails to your users, and you can customise them. Pluvo distinguishes between three different types of emails: a general invitation, an invitation for a learning journey, and a notification. In all of these emails, you can use dynamic content, which is already available in the fields by default. You can insert such dynamic pieces of content, like the user's name, in the salutation. The recipient's name will then automatically appear in the greeting. Examples of dynamic cFew readers

• Academy in your own corporate identity

  Ensure that your students feel at home right away by completely customising your academy in your own corporate identity. Add your own favicon and logo, and easily change the text colour through the admin panel. Want to customise your homepage? Click here. Logo & favicon To add your own logo and favicon, foFew readers

• Homepage

  On the front page of your academy, you will find all learning journeys, online courses, and (online) sessions to which you, as a trainer/mentor or participant, are linked. Your participants, in the same way, see the offerings to which they are added. The learning journeys are standardly sorted in alphabetical order, unless a start/end date has been added to the learning journey. Read more about the order of learning journeys here. On theFew readers

• Basic & Pro Loyalty

  If you have subscribed to a Pluvo Basic or Pluvo Pro subscription before November 15, 2021, and have not yet switched to the new subscriptions, the following conditions apply to you: Period per user Within Pluvo, you pay for active users. Each user is active until they are archived, set to inactive, or completely removed from the platform. The cost you pay per person depends on when you added the person to your Pluvo environment. User costs are assessed in monthly cycles. This meansFew readers

• Navigating email bounces: Understanding and acting on failed deliveries

  When you communicate via email, it can sometimes happen that a sent message does not arrive at the recipient. This phenomenon is known as a 'bounce'. A bounce can occur for various reasons, ranging from issues with the recipient's email address to server problems. It's important to understand how bounces work and how to respond when they occur. Notification of Bounces When an email you have sent bounces, you will receive an email from us. This email will inform you that the email has not beSome readers