• Deleting users (trash)

  If you no longer want a user to be able to log in to your academy, you can place them to the trash. A user in the trash no longer counts towards the user limit of your subscription. What is the difference between the trash and deleting? The trash serves as an intermediate step before a user is permanently deleted. This ensures that you never accidentally remove a user completely from the academy. It is also useful if, upon further consideration, you still want to review and/or export the uSome readers

• Stay up to date with the notification centre

  In the menu bar of your academy, next to your profile picture, you will find an icon with a bell. This is the notification centre. By using the notification centre, you won’t miss anything that happens in your academy. Which notifications will I see? The notification centre provides an overview of all automated messages. For example, notifications such as: A parFew readers

• Get started! A guide for organisations

  You’ve created a Pluvo academy: check. Now it’s time to start filling your academy — but where do you begin? Although every organisation uses Pluvo in its own way, this article provides a general step-by-step plan for filling your academy. Use it as a guideline, but feel free to deviate from it if certain steps don’t apply to your organisation. This helpdesk article consists of the following chapters: Customise your academy with your own branding Create a learning journey and fill it wFew readers

• The dashboard

  The dashboard The reporting tool primarily gives you insight into the progress of your users. The dashboard (Manage > Users > Dashboard) gives administrators a quick overview of how active your academy is. You can see at a glance how many users are active and how many sessions are taking place. What does the dashboard show? The dashboard displays twoFew readers

• Managing locations

  Managing locations You can now manage locations directly from a separate Locations page: create new locations, edit existing locations, and delete locations. You use locations, for example, to indicate where a classroom training or meeting takes place. Step 1 — Open the locations page Open the Management menu. Under Settings you find the Locations section. Click on it to open the locations page. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/b/2/efb20d00b64eFew readers

• Add users

  All about users When you click on 'manage' and then on 'users', you will arrive at the users overview page. Create user To create a user, click on 'new user' in the user overview. Here you fill in the name and email address of the new user. Click on 'more settings' for the following fPopular

• Solve a server error 500

  A 500 Server Error indicates that a (temporary) issue has occurred on the server. There are several steps you can take to resolve this problem. 1. Check the Internet Connection Verify if your internet connection is working as expected and stable. 2. Refresh the Page with a Hard Refresh Sometimes, a server error may be caused by a temporary interruption in the connectSome readers

• Introduction panel

  What is the Introduction Panel? The introduction panel is the screen your participants see when they enter the academy. If you choose to use an introduction panel, add a title, text, and optionally an image. Then, click 'publish panel.' You can always find the introduction panel by clicking on your profile picture and choosing 'Introduction.' ![](https://storage.crisp.chat/usersFew readers

• Subscriptions

  Contents of this Article Definition of a user Number of users per month Modifying your subscription Why new subscriptions? Definition of a User Firstly, let's clarify who we refer to as 'users.' This includes all individuals added to your Pluvo environment, regardless of their role. Administrators (or 'Managers' and 'Owners') are also considered users, along with the 'regular' participants. Number of Users per Month With Pluvo, you subscribe based on the maximum number of usSome readers

• Create reports

  With Reports, you can quickly generate a useful report, giving you a clear overview of your learning journeys and course modules in one go. To create a report, go to management and click on reports. The reporting tool is divided into five* tabs: learning journeys, programs, meetings, certificates, and (course) modules*. ** Depending on the chosen subscription, there may be fewer tabs available. ![](https://storage.crisp.chat/users/helpdesk/website/efb20d00b64eb000/schermafbeeldingSome readers

• User roles, who can do what?

  User Roles in Pluvo Users in the system can have different roles. The role determines what a user can see and do. The Four General User Roles Pluvo uses four general roles. You assign a general role when creating an account for a user, or when you want to change the role later under the user's profile. When you add someone to Pluvo without giving them an admin function, they are automatically treated as a participant. User Data & Roles It's important to be able to properlyPopular

• Create groups

  Why Groups? Sometimes, you may want to create groups within your training environment. This can be useful for various reasons, such as: Efficiency: With a group, you can link multiple participants to one or more learning paths at once. You can also regulate access to collections in the knowledge base or to components in the offering based on groups. Filtering results: A group is ideal if you want to export all results of a specific group of participants, such as a department or organizatFew readers

• Categories

  Categories You can use categories to add fields to users, groups, learning journeys, course modules, videos, or offers. For example, you can add the field 'subject' to learning journeys. As an option, you could add 'E-learning'. Then, you can easily search for learning journeys related to E-learning. After creating a category, you can fill in the field for users, groups, leaFew readers

• The correct measures for your images

  Pluvo Image Dimensions Guidelines Pluvo is responsive and adjusts to your screen size. We recommend avoiding text in your images as it may be cut off on mobile devices. Keep it as visual as possible! Below, you will find our recommended dimensions. Dimensions are indicated as width x height (e.g., 1140 pixels wide x 300 pixels high). Images in Pluvo are optimized for retina format so that they appear sharp on the most common resolutions. Our recommended dimensions are: Academy: 1Few readers

• Change the profile settings

  Under the profile, you can indicate your preferences for email notifications and optionally change your personal details. You can find your profile by clicking on the image of an animal (or another photo, if set) in the top right corner of your screen. Personal Details Here, you can set your own profile picture, making you recognizable for your learners, for example. AdditionalSome readers

• Change the language of your organisation

  Changing the language of your organization is very easy. On the homepage of your academy, click the gear icon next to the 'manage learning journeys' button. A window will slide out where you can change the language of your organization at the top. This changes the language of all standard buttons and instructions. Do you have Dutch and non-Dutch learners? Then you can also set the interface language per learner. Setting User Language When you create a new user, you can set the user's languFew readers

• Change the URL of your academy

  Occasionally, we receive requests from our clients to change the URL of their Pluvo environment. You can now do this yourself! Go to Management > Branding > Actions > Adjust web address. Here, you can modify your unique web address. NOTE: If you modify the unique web address, all active sessions will be terminated, and your logged-in learners will be automaticaFew readers

• Change automated e-mails

  E-mails Pluvo sends emails to your users, and you can customise them. Pluvo distinguishes between three different types of emails: a general invitation, an invitation for a learning journey, and a notification. In all of these emails, you can use dynamic content, which is already available in the fields by default. You can insert such dynamic pieces of content, like the user's name, in the salutation. The recipient's name will then automatically appear in the greeting. Examples of dynamic cFew readers

• Academy in your own corporate identity

  Ensure that your students feel at home right away by completely customising your academy in your own corporate identity. Add your own favicon and logo, and easily change the text colour through the admin panel. Want to customise your homepage? Click here. ![](https://storage.crisp.chat/users/helpdesk/website/efb20d00b64eb000/screenshot-2024-04-15-at-09293_7u1sSome readers

• Homepage

  On the homepage of your academy, you will find all the learning journeys, online learning offers, and (online) meetings that you are linked to as a trainer/mentor or participant. Your participants will see, in the same way, the offers they have been added to. The learning journeys are sorted alphabetically by default unless a start/end date has been added to the learning journey. Read here more about the order of learning journeys. ![](httpFew readers

• Navigating email bounces: Understanding and acting on failed deliveries

  When you communicate via email, it can sometimes happen that a sent message does not arrive at the recipient. This phenomenon is known as a 'bounce'. A bounce can occur for various reasons, ranging from issues with the recipient's email address to server problems. It's important to understand how bounces work and how to respond when they occur. Notification of Bounces When an email you have sent bounces, you will receive an email from us. This email will inform you that the email has not bePopular