• Deleting users (trash)

  If you no longer want a user to be able to log in to your academy, you can place them to the trash. A user in the trash no longer counts towards the user limit of your subscription. For the old subscriptions, Pro Loyalty and Basis Loyalty, the payment for a user in the trash stops, taking into account the 30-day billing period. What is the difference between the trash and deleting? The trash serves as an intermediate step before a user is permanentlyFew readers

• Add users

  All about users When you click on 'management' and then on 'users', you'll arrive at the overview page of the users. Creating a User To create a user, click on 'new user' in the user overview. Here, you fill in the details of the new user. Under Language, indicate in which language you want the user to see the platform interface. By default, this is the language of thePopular

• Solve a server error 500

  A 500 Server Error indicates that a (temporary) issue has occurred on the server. There are several steps you can take to resolve this problem. 1. Check the Internet Connection Verify if your internet connection is working as expected and stable. 2. Refresh the Page with a Hard Refresh Sometimes, a server error may be caused by a temporary interruption in the connectFew readers

• Introduction panel

  What is the Introduction Panel? The introduction panel is the screen your participants see when they enter the academy. If you choose to use an introduction panel, add a title, text, and optionally an image. Then, click 'publish panel.' You can always find the introduction panel by clicking on your profile picture and choosing 'Introduction.' (https://storage.crisp.chat/usersFew readers

• Subscriptions

  Contents of this Article Definition of a user Number of users per month Modifying your subscription Why new subscriptions? Definition of a User Firstly, let's clarify who we refer to as 'users.' This includes all individuals added to your Pluvo environment, regardless of their role. Administrators (or 'Managers' and 'Owners') are also considered users, along with the 'regular' participants. Number of Users per Month With Pluvo, you subscribe based on the maximum number of usSome readers

• Create reports

  With Reports, you can quickly create a useful report that provides a clear overview of your learning journeys and course modules at a glance. To create a report, go to the management section and click on reports. The reporting tool is divided into three tabs: portfolio*, learning journeys, and course modules. *The portfolio tab is only available with the Team subscription.Few readers

• User roles, who can do what?

  Users in the system can have different roles. The role determines what a user can see and do. In this article, we describe the differences between these roles. The Four General User Roles We use four general roles in Pluvo. The general roles listed below can be assigned to a user when creating an account or later by editing the user’s profile. When you add someone to Pluvo without giving them an admin function, they will automatically be seen as a participant. (https://storage.crisp.Popular

• Create groups

  Why Groups? Sometimes, you may want to create groups within your training environment. This can be useful for various reasons, such as: Efficiency: With a group, you can link multiple participants to one or more learning paths at once. You can also regulate access to collections in the knowledge base or to components in the offering based on groups. Filtering results: A group is ideal if you want to export all results of a specific group of participants, such as a department or organFew readers

• Categories

  Categories You can use categories to add fields to users, groups, learning journeys, course modules, videos, or offers. For example, you can add the field 'subject' to learning journeys. As an option, you could add 'E-learning'. Then, you can easily search for learning journeys related to E-learning. After creating a category, you can fill in the field for users, groups, leaFew readers

• The correct measures for your images

  Pluvo Image Dimensions Guidelines Pluvo is responsive and adjusts to your screen size. We recommend avoiding text in your images as it may be cut off on mobile devices. Keep it as visual as possible! Below, you will find our recommended dimensions. Dimensions are indicated as width x height (e.g., 1140 pixels wide x 300 pixels high). Images in Pluvo are optimized for retina format so that they appear sharp on the most common resolutions. Our recommended dimensions are: Academy: 1Few readers

• Change the profile settings

  Under the profile, you can indicate your preferences for email notifications and optionally change your personal details. You can find your profile by clicking on the image of an animal (or another photo, if set) in the top right corner of your screen. Personal Details Here, you can set your own profile picture, making you recognizable for your learners, for example. AdditionaSome readers

• Change the language of your organisation

  Changing the language of your organization is very easy. On the homepage of your academy, click the gear icon next to the 'manage learning journeys' button. A window will slide out where you can change the language of your organization at the top. This changes the language of all standard buttons and instructions. Do you have Dutch and non-Dutch learners? Then you can also set the interface language per learner. Setting User Language When you create a new user, you can set the user's languFew readers

• Change the URL of your academy

  Occasionally, we receive requests from our clients to change the URL of their Pluvo environment. You can now do this yourself! Go to Management -Organization -Web Address. Here, you can modify your unique web address. NOTE: If you modify the unique web address, all active sessions will be terminated, and your logged-in learners will be automatically logged out. The orFew readers

• Change automated e-mails

  E-mails Pluvo sends emails to your users, and you can customise them. Pluvo distinguishes between three different types of emails: a general invitation, an invitation for a learning journey, and a notification. In all of these emails, you can use dynamic content, which is already available in the fields by default. You can insert such dynamic pieces of content, like the user's name, in the salutation. The recipient's name will then automatically appear in the greeting. Examples of dynamic cFew readers

• Academy in your own corporate identity

  Ensure that your students feel at home right away by completely customising your academy in your own corporate identity. Add your own favicon and logo, and easily change the text colour through the admin panel. Want to customise your homepage? Click here. (https://storage.crisp.chat/users/helpdesk/website/efb20d00b64eb000/screenshot-2024-04-15-atFew readers

• Homepage

  On the homepage of your academy, you will find all the learning journeys, online learning offers, and (online) meetings that you are linked to as a trainer/mentor or participant. Your participants will see, in the same way, the offers they have been added to. The learning journeys are sorted alphabetically by default unless a start/end date has been added to the learning journey. Read here more about the order of learning journeys. (httpFew readers

• Basic & Pro Loyalty

  If you have subscribed to a Pluvo Basic or Pluvo Pro subscription before November 15, 2021, and have not yet switched to the new subscriptions, the following conditions apply to you: Period per user Within Pluvo, you pay for active users. Each user is active until they are archived, set to inactive, or completely removed from the platform. The cost you pay per person depends on when you added the person to your Pluvo environment. User costs are assessed in monthly cycles. This meansFew readers

• Navigating email bounces: Understanding and acting on failed deliveries

  When you communicate via email, it can sometimes happen that a sent message does not arrive at the recipient. This phenomenon is known as a 'bounce'. A bounce can occur for various reasons, ranging from issues with the recipient's email address to server problems. It's important to understand how bounces work and how to respond when they occur. Notification of Bounces When an email you have sent bounces, you will receive an email from us. This email will inform you that the email has not beSome readers