User Roles in Pluvo

Users in the system can have different roles. The role determines what a user can see and do.

The Four General User Roles

Pluvo uses four general roles. You assign a general role when creating an account for a user, or when you want to change the role later under the user's profile. When you add someone to Pluvo without giving them an admin function, they are automatically treated as a participant.

User Data & Roles

It's important to be able to properly protect user data. Below is an overview of which user data is visible for each role.

• Participant — sees no other participants, unless 'show participants' is enabled in the learning path settings. Within the catalogue (enrollment pages), a participant list is shown only when this is explicitly enabled in the settings. If the chat function or the discussion element in an assignment module is used, participant responses are displayed with their name.

• Trainer — can be added to learning paths, sessions, and webinars to manage participants. A trainer has access to all answers, scores, and progress of participants linked to the learning path they are a trainer of. If a trainer is added to a session, they can enroll or reject participants and optionally send an email from Pluvo.

• Author — an author's purpose is to develop new materials. An author can therefore be linked to an existing course module and/or learning path to edit it. An author can also be linked to a session to see the names of participants (but not their email addresses). This role does not carry any rights that grant access to user data.

• Manager — a manager can view everything in the academy, except the subscription page. A manager therefore has access to the full user list, dashboard, progress, scores, and participant answers.

• Owner — an owner has the same rights as a manager, but can also view the subscription page.

• Group Manager — a group manager only has access to the user data and results of members within their own group. The group manager cannot add new users to a group or edit data.

1. Trainer

A trainer can be linked to your learning paths or to your catalogue. This person can manage participants, view and assess submitted assignments, and has insight into participants' results and progress. Additionally, participants in a learning path can chat with the trainer.

If you want to add a mentor to your learning path, you also need to check the trainer role. A mentor can do everything a trainer can, but is not visible to participants. Participants therefore cannot start a chat with this user (the mentor can initiate a chat themselves).

In this article we explain how to add a trainer to your e-learning. Are you a trainer? Read here more about what a trainer can do and cannot do.

2. Author

The author role exists to give someone access to creating course modules and learning paths. A user with only the author role can develop their own learning paths or modules, but cannot see learning paths or modules created by another user. Only when you explicitly link an author to an existing learning path or module can the author view and edit that material.

Linking an author to a learning path

Go to a learning path and click on the learning path settings. In the top right you will see an icon with two figures labeled "authors". Here you can add authors.

Linking an author to a course module

Go via the admin panel to 'course modules'. Click on the relevant module. In the top right you will see an icon with two figures. Here you can add one or more authors to your module. They can now not only view the module, but also edit it.

3. Manager

A manager has access to the entire platform — including learning paths, modules, organisation data, reports, the dashboard, and user management. The only thing a manager cannot see or edit is the payment details.

4. Group Manager

In addition to the four general user roles, there is also the group manager function. Group managers can be added when you want someone to be able to monitor the progress of a group. The group manager can also chat with the group and view a participant's portfolio (from the Plus subscription onwards), when this has been shared with them.

The group manager is responsible for managing and monitoring one or more groups within Pluvo. This role does not have full admin rights, but does have sufficient access to track employee progress and participation, and to intervene where necessary.

Are you a group manager? In this article we explain more in detail what you can do.

What a group manager cannot do:

The group manager has no rights to:

• Create or delete training courses
• Change global settings
• Manage users outside their own group(s)
• Adjust authorisations and roles

5. Owner

The owner can view and manage everything, including the payment method and subscription.

Updated on: 18/05/2026