Deleting users (trash)
If you no longer want a user to be able to log in to your academy, you can place them to the trash. A user in the trash no longer counts towards the user limit of your subscription.
What is the difference between the trash and deleting?
The trash serves as an intermediate step before a user is permanently deleted. This ensures that you never accidentally remove a user completely from the academy. It is also useful if, upon further consideration, you still want to review and/or export the user's results. You can restore the user and reassign them to the learning path(s) to review progress and scores.
How long does a participant remain in the trash?
You can choose to permanently delete users from the trash. If you leave users in the trash, they will be automatically removed after a certain period. The duration of this period depends on your subscription.
Subscription | Number of days |
|---|---|
Basic | 30 |
Plus | 90 |
Complete | 365 |
The number of users in your trash is easy to find. Open the management and go to Users > trash. Scroll down to view the total number of users in the trash.
Updated on: 25/02/2026
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