Deleting users (trash)

If you no longer want a user to be able to log in to your academy, you can place them to the trash. A user in the trash no longer counts towards the user limit of your subscription. For the old subscriptions, Pro Loyalty and Basis Loyalty, the payment for a user in the trash stops, taking into account the 30-day billing period.

What is the difference between the trash and deleting?

The trash serves as an intermediate step before a user is permanently deleted. This ensures that you never accidentally remove a user completely from the academy. It is also useful if, upon further consideration, you still want to review and/or export the user's results. You can restore the user and reassign them to the learning path(s) to review progress and scores.

How long does a participant remain in the trash?

You can choose to permanently delete users from the trash. If you leave users in the trash, they will be automatically removed after a certain period. The duration of this period depends on your subscription.

The number of users in your trash is easy to find. Open the management and go to Users > trash. Scroll down to view the total number of users in the trash.

Updated on: 08/10/2024