Monitoring Progress

Curious about how far your participants have progressed in the learning journey? Open your learning journey and click on the participants tab. You will immediately see the progress of users in your learning journey.



Want more details? Click on a user's name. A window will slide out where you can find detailed user information, including email, buttons to chat, view the portfolio, and more.



Additionally, participants themselves see a shorter user information and a button to chat with the participant.



Furthermore, you can view the progress of a specific user across all course modules in the learning journey via management.



Good to know: If you click on the title of a course module in this screen, you open the course module as your user has seen it. This is very useful if your user reports experiencing a technical issue: you can see exactly where they got stuck.

Resetting Progress on a Course Module

Want a user to redo a course module? You can reset the participant's progress with the circular arrow. Note: all progress, scores, and answers from this user will be lost.



Important: If you have updated your course module and want your participant to see the latest version, you need to reset the participant’s progress. They will then have to redo all lessons and re-complete any tests/questions.

Resetting Progress for the Entire Learning Journey

Want to reset all progress for multiple (or all) participants for the entire learning journey? Go to your learning journey and do the following:

Click on the gear icon next to the preview button;
A window will slide out. Click on the three dots at the top right.
Click on the button to go to the old management.
Then open the participants tab.
Check one or more users and click on the reset button to reset their progress across the entire learning journey.

Updated on: 03/09/2024