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# Select actions from the skillsmatrix

### Taking action from the skills matrix

The skills matrix isn't just for viewing: you can also act directly from it. Do you see that employees are missing a skill or certificate? Then you select them in the matrix and take action all at once. You have three options: enrolling users in a catalog item, notifying them of a catalog item, or sending them a personal message.

### Step 1 – Select the users

Check the box on the left next to the names of the users you want to take action for. You can select multiple at once. A bar then appears at the top showing the number of selected users and an envelope icon.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/b/2/efb20d00b64eb000/schermafbeelding-2026-06-18-om_1uid04.png)

### Step 2 – Choose an action

Click the **envelope icon**. A menu unfolds with three actions:

**Enroll in catalog item**
This enrolls the selected users directly in a catalog item, so they can obtain the required certificate. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/b/2/efb20d00b64eb000/schermafbeelding-2026-06-18-om_mx2aif.png)

You successively choose the **skill**, the **certificate** and the **catalog item** you want to enroll them in, and click **Enroll**. 
The users are then enrolled and don't have to do anything themselves to gain access.
**Notify of catalog item**
This makes the selected users aware of a catalog item, so they can enroll themselves to obtain the certificate. You choose the **skill** and the **certificate**, and optionally a specific **catalog item**. If you don't choose a specific catalog item, the user can choose for themselves which catalog item they use to obtain the certificate. You can include a **message** and then click **Notify**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/b/2/efb20d00b64eb000/schermafbeelding-2026-06-18-om_uvkal2.png)

The difference from enrolling: with *notifying*, the user takes the step themselves; with *enrolling*, you do it for them.
**Personal message**
Do you only want to send the selected users a message, for example a reminder or explanation? Then choose this option. Fill in a **subject** (required) and your **message**, and click **Send message**. The message goes to all selected users.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/b/2/efb20d00b64eb000/schermafbeelding-2026-06-18-om_t4ieu3.png)